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Avaya Reseller Voiceware Reduces Integration Time by 50-60% with Avaya SIP

Voiceware, a leading provider of contact center solutions and professional services in Spain, taps the benefits of Avaya’s SIP-based solutions to serve clients ranging from regional utility companies to large financial institutions. Voiceware integrated SIP as a more cost-effective way to provide its clients superior customer service solutions. On average, Voiceware has been able to cut CRM integration time by fifty to sixty percent by using Avaya Call Center 5.0 with SIP trunking.

“SIP lets us provide better service to our customers while simplifying integration.  SIP enables us to have remote agents work from home and provide Tier 2 technical support.  This not only reduces operational costs, but enables us to expand our business opportunities by offering offshore technical support to other countries,” said Jorge del Rio, managing director of Voiceware.  “One of the primary benefits that we have seen with the Avaya solution is the new open architecture based on SIP that enables us to integrate with other vendors and use SIP trunking to connect to new Telco services,” he added.

Contact Center Solutions Available in Standard and Advanced Packages For greater convenience, Avaya’s contact center solutions are now available in standard and advanced editions which offer bundled, end-to-end contact center solutions for businesses. The Standard Edition includes applications such as inbound/outbound routing, voice self-service and agent instant messaging, while the Advanced Edition adds capabilities such as adaptive predictive routing and SIP voice and video.About Avaya Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centres and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large